On March 12, 2014 patient experience forum panelists shared their perspectives during a discussion-based webinar hosted by CHAMPS Patient Experience / Santalucia Group. The panelists outlined three key components to creating an optimal patient experience, including leadership, communication and culture.
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Panelists also provided participants an opportunity to "ask the experts" by submitting questions as part of their online registration, via Twitter (using #OptimalPX) or during the live webinar.