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View CHAMPS Virtual Patient Experience Forum On Demand

On March 12, 2014 patient experience forum panelists shared their perspectives during a discussion-based webinar hosted by CHAMPS Patient Experience / Santalucia Group. The panelists outlined three key components to creating an optimal patient experience, including leadership, communication and culture. 

View the patient experience forum on demand here:

 Jason Wolf  Wendy Leebov  Carol Santalucia
Jason Wolf, Ph.D.
The Beryl Institute 
Wendy Leebov, Ed.D.
Language of Caring 
Carol Santalucia, MBA 
Vice President 
CHAMPS Patient Experience/ Santalucia Group 

Panelists also provided participants an opportunity to "ask the experts" by submitting questions as part of their online registration, via Twitter (using #OptimalPX) or during the live webinar.

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