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View CHAMPS Virtual Patient Experience Forum On Demand

On March 12, 2014 patient experience forum panelists shared their perspectives during a discussion-based webinar hosted by CHAMPS Patient Experience / Santalucia Group. The panelists outlined three key components to creating an optimal patient experience, including leadership, communication and culture. 

Download the patient experience forum in wmv format.

Download the patient experience forum in pdf format.

View the patient experience forum on demand here:


 Jason Wolf  Wendy Leebov  Carol Santalucia
Jason Wolf, Ph.D.
President 
The Beryl Institute 
Wendy Leebov, Ed.D.
Partner 
Language of Caring 
Carol Santalucia, MBA 
Vice President 
CHAMPS Patient Experience/ Santalucia Group 

Panelists also provided participants an opportunity to "ask the experts" by submitting questions as part of their online registration, via Twitter (using #OptimalPX) or during the live webinar.

Speakers Bureau


Carol Santalucia, MBA,
Vice President, CHAMPS Patient Experience
Read Bio


Toya Gorley, MBA,
Director of Client Services, CHAMPS Patient Experience
Read Bio



View all speaker bios
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