Creating a More Perfect Organizational Culture in Healthcare
Posted by Carol Santalucia
Thu, Sep 12, 2013 @ 2:38 PM
I was recently reminded of the phrase “culture eats strategy for lunch.” Its relevance to my work in patient experience really struck me and is a perfect reminder of the importance of organizational culture in healthcare.
It is true that strategy is important. It is great to see processes such as hourly rounding, safety checklists, no pass zones and others implemented as part of organizational cultures in healthcare. But without a strong cultural commitment to putting the patient first, these strategies are far from perfect.
For example, hourly rounding is not effective when one simply goes through the motions, without engaging in the rounding. And the effect of this (and any) initiative will diminish over time if done in a culture that does not truly support it.
So, how do you achieve the optimal organizational culture in healthcare?
It really does begin at the top. Leaders must inspire and motivate their teams by consistently giving a strong, clear message about putting patients first because it is the right thing to do. This kind of leader…
- Truly cares about their employees and communicates with them honestly and compassionately.
- Demonstrates their commitment and support through regular leadership rounding.
- Models the behaviors they want to see in all employees.
- Provides timely coaching to their staff.
Most of all, these leaders are 100 percent, personally accountable for these efforts.
What do you see as the key ingredients to perfecting your organizational culture?
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