Why is Patient Centered Care Important?
Posted by Carol Santalucia
Tue, Mar 11, 2014 @ 11:46 AM
A few weeks ago, my colleague Sarah Fay blogged about the patient-centered approach, leaving readers with a test to let them evaluate how their organizations were doing. I hope you took the test and passed with flying colors, but for those of you still not sold on the importance of patient centered care, I thought I’d dedicate today’s blog to the topic.
Why is Patient Centered Care Important: The Wrong Answer
I’m sure you hear the topic of patient centered care linked to value based purchasing, HCAHPS scores and the reimbursement dollars that we could be losing. But, while I know the bottom line impact is very real, it’s not the right answer to the question, “Why is patient centered care important?”
Why is Patient Centered Care Important: The Right Answer
It is important because it is the right thing to do. Patients come to us very anxious and scared. When we deliver care that is patient centered, we are much more likely to help lesson that anxiety and engage them as partners. This means that patients are more likely to feel respected and valued. Their experience will be better and their outcomes are even likely to be better when they take an active role in their care.
I remember when my mother was a hospital patient. The people who treated her with compassion and respect, who made sure to provide care centered around her, were the ones that gave her hope as she was battling a very serious illness. That is the reason patient centered care is important.
The good news is, when we master the art of delivering patient centered care, we enjoy a better reputation, our patient loyalty increases, our HCAHPS scores are elevated, and our bottom line improves. But never lose sight of the real reason patient centered care is important.
Do you agree with my answer to the question, “Why is patient centered care important?” LIKE or Tweet at the top of the page to help me spread the word!
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